Privacy Policy – ph85 Casino

1. Introduction

1.1 ph85 is committed to protecting the privacy and security of your personal information. We recognise that when you share your data with us, you are placing trust in ph85, and we take that responsibility seriously.

1.2 This Policy applies to all personal information collected through the ph85 Platform, including information collected during account registration, identity verification, financial transactions, customer support interactions, and your general use of the Platform.

1.3 By accessing the ph85 Platform or creating an account, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, please do not use the ph85 Platform.

2. Personal Data We Collect

2.1 ph85 collects the following categories of personal data:

• Identity Data: Full name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport, driver's licence, UMID, SSS/GSIS number).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code within the Philippines).
• Financial Data: GCash account details, PayMaya / Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details necessary to process deposits and withdrawals in Philippine Peso (PHP).
• Transaction Data: Records of all deposits, withdrawals, wagers, wins, losses, and bonus activity on your ph85 account.
• Technical Data: IP address, browser type and version, device type, operating system, time zone, and other technical identifiers collected automatically when you access the Platform.
• Usage Data: Information about how you use the ph85 Platform, including pages visited, games played, session duration, and click-stream data.
• Communications Data: Records of your communications with ph85 customer support, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Information related to your use of responsible gaming tools, including deposit limits, loss limits, and self-exclusion requests.

2.2 ph85 does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance purposes.

3. How We Use Your Personal Data

3.1 ph85 uses your personal data for the following purposes:

• To create and manage your ph85 player account.
• To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine anti-money laundering laws.
• To process deposits and withdrawals in PHP via your chosen payment method.
• To provide customer support and respond to your enquiries.
• To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct.
• To comply with our legal and regulatory obligations, including reporting requirements under the Anti-Money Laundering Act (AMLA) and PAGCOR directives.
• To administer bonuses, promotions, and loyalty programmes.
• To send you service-related communications, including account notifications and security alerts.
• To improve the ph85 Platform through analysis of usage patterns and player feedback.
• To enforce our Terms & Conditions and other applicable policies.

3.2 ph85 will not use your personal data for purposes incompatible with those listed above without first obtaining your consent or as otherwise permitted by applicable Philippine law.

4. Legal Basis for Processing

4.1 ph85 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and ph85 (i.e., to operate your player account and provide gaming services).
• Legal obligation: Processing is necessary to comply with ph85's legal and regulatory obligations under Philippine law, including PAGCOR licensing conditions and AMLA requirements.
• Legitimate interests: Processing is necessary for ph85's legitimate interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: Where ph85 relies on your consent as the legal basis for processing (e.g., for marketing communications), you may withdraw your consent at any time by contacting ph85 support.

5. Data Sharing and Disclosure

5.1 ph85 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. ph85 may share your personal data with the following categories of recipients:

• Payment processors: GCash, PayMaya / Maya, and Philippine banking partners, solely for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity and age in compliance with regulatory requirements.
• IT and platform service providers: Cloud hosting, security, and analytics providers who process data on ph85's behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where disclosure is required by law.
• Law enforcement: Philippine law enforcement agencies where ph85 is legally required or permitted to disclose information in connection with the investigation of criminal activity.

5.2 All third-party service providers engaged by ph85 are contractually required to process personal data only in accordance with ph85's instructions and to implement appropriate security measures.

6. Cookies and Tracking Technologies

6.1 ph85 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help ph85 recognise you, remember your preferences, and understand how you use the Platform.

6.2 ph85 uses the following types of cookies:

• Strictly necessary cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences and settings to provide a more personalised experience.
• Analytics cookies: Collect anonymised data about how players use the Platform to help ph85 improve its services.

6.3 You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph85 Platform.

7. Data Retention

7.1 ph85 retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. In particular:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing conditions and AMLA record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.

7.2 Upon expiry of the applicable retention period, ph85 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8. Your Data Privacy Rights

8.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph85:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed.
• Right of access: You have the right to request a copy of the personal data ph85 holds about you.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to erasure: You have the right to request deletion of your personal data, subject to ph85's legal and regulatory retention obligations.
• Right to object: You have the right to object to the processing of your personal data on grounds relating to your particular situation.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph85 has violated your data privacy rights.

8.2 To exercise any of the above rights, please contact ph85 customer support. ph85 will respond to your request within thirty (30) days in accordance with the requirements of the Data Privacy Act.

9. Data Security

9.1 ph85 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ph85 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of the ph85 Platform.
• Two-factor authentication (2FA) available for all player accounts.

9.2 While ph85 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. ph85 cannot guarantee absolute security but is committed to promptly addressing any security incidents that may arise.

10. Children and Minors

10.1 The ph85 Platform is strictly intended for individuals who are at least twenty-one (21) years of age. ph85 does not knowingly collect personal data from persons under 21 years of age. If ph85 discovers that personal data has been collected from an individual under 21, the relevant account will be immediately closed and all associated personal data deleted.

10.2 If you believe that ph85 has inadvertently collected personal data from a minor, please contact ph85 customer support immediately so that appropriate action can be taken.

11. Changes to This Privacy Policy

11.1 ph85 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, ph85 will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

11.2 The "Last Updated" date at the top of this page reflects when this Policy was most recently revised. Your continued use of the ph85 Platform following any amendment constitutes your acceptance of the revised Policy.

11.3 ph85 encourages you to review this Policy periodically to stay informed about how we are protecting your personal information.

12. Contact Us

12.1 If you have any questions, concerns, or requests regarding this Privacy Policy or ph85's data processing practices, please contact our Data Protection Officer through ph85 customer support. Our support team is available 24/7 via live chat on the Platform.

12.2 You may also reach ph85 by email. Our support email address is displayed in the footer of this page as plain text for your reference.

12.3 If you are not satisfied with ph85's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through its official channels.